Customer service executive

Challenges

• Customer-focused with excellent communication, interpersonal and problem-solving skills
• Good command of both spoken and written English, Cantonese and Mandarin. Fluency in Mandarin will be an advantage.
• Speedy and accurate Chinese typing is essential
• Proficiency in Microsoft Word, Excel and e-mail
• Proficiency in working with different IT systems
• Pro-active and team player attitude

Responsibilities

• Provide excellent customer services via multiple communication channels
• Handle customer enquiries
• Maintain and enhance customer satisfaction for our customers
• To assist in providing service and product training to customers when required
• Perform other customer service duties when requested

What do you bring

• Post-secondary degree
• Possesses a 3-year Customer Service experience, preferably gained in e-commerce or logistics industries.
• Customer-focused with excellent communication, interpersonal and problem-solving skills
• Good command of both spoken and written English, Cantonese and Mandarin. Fluency in Mandarin will be an advantage.
• Speedy and accurate Chinese typing is essential
• Proficiency in Microsoft Word, Excel and e-mail
• Proficiency in working with different IT systems
• Pro-active and team player attitude
• Speedy and accurate Chinese typing is essential.
• Proficiency in Microsoft Word, Excel and e-mail.
• Proficiency in working with different IT systems.
• Pro-active, positive and team player attitude.
• Ability to motivate and steer a team.

About the procedure

If you wish to apply, please contact

Mandy Ni | HR & Admin Manager

mandy.ni@spring-gds.com.

Spring is an equal-opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability and other legally protected characteristics.