Frequently asked Questions
What can we help you with?
Frequent topics
Brexit
VAT & Duty
Track & Trace
Other topics
General
How can I contact Spring?
You are free to contact us via our Contact Form.
In how many countries is Spring located?
We are located in 16 countries worldwide.
When can I become a customer of Spring?
Spring Global Delivery Solutions offers international distribution solutions for businesses. If you are interested in our services please contact us.
Parcels
Do I need to fill out a customs form for my shipment?
It depends on the country of destination and shipment value:
1. For deliveries inside the European Union a customs form is not required.
2. For non-EU deliveries with a value of € 425 or less, you are required to fill out a CN22 form.
3. For non-EU deliveries with a value of more than € 425, you are required to fill out a CN23 form.
Does Spring offer collection services?
Yes, we can arrange to pick up your parcels. Rates are calculated based on for example: the number of parcels or pallets to be collected, collection frequency, your location, total weight of the shipment etc.
Please contact us to provide you with a tailored solution.
What are the transit times for international deliveries?
Delivery times vary depending on the country of destination.
International Returns
How can I track my return shipment?
postnl.com
Our Registered Mail service is handled by PostNL. This means that you can also easily check your shipment on their website.
17track.net
Your tracking data on an easy-to-read page and giving you all the information you need. Just click on the banner “Click here to track worldwide postal carrier shipment”.
How can I return my shipment?
Please contact your sender to check which option(s) you have to return your item(s). Spring Global Mail offers various solutions for customers to easily return items.
I have returned my shipment, when do I receive my money back?
When you have returned your item(s) in most cases you have received a receipt and/or Track & Trace number. Please contact your sender and provide them the receipt or Track & Trace number and ask for the refund procedure.
Customs
EU customs and documentation, what is required?
1. Invoice with relevant data
2. Proof of Origin documents if applicable
3. Product specific document if applicable
UK customs and documentation, what is required?
1. The invoice with relevant data
2. Proof of Origin documents if applicable
3. Product-specific document if applicable
When sending goods to the UK. regulations governing the import of goods are bound.
Customs requirements
Each parcel do not require a physical customs declaration form if the customs process will be performed via IT systems.
Each parcel do not require a commercial invoice if clearance is performed automatically though we strongly advise you to attach it to the parcel to facilitate the customs process.
Multiples are not permitted.
Value HS Code requirements.
Import duties and taxes
UK charges tax and import duties that are applicable on the majority of imports. However the amount of duties and tax depend on the value of the goods shipped.
Please note! We do our best to keep this information up to date, but as the sender you are ultimately responsible for the contents of your shipment. Spring may not be held responsible for any damages to or confiscation of the shipment. Therefore, we ask that you refer to the website of your local postal company, customs department, or embassy of the country to which you are sending your shipment for the most recent information.
What is a basic customs compliant commercial invoice?
Customs invoice should at least contain the following information:
Origin of goods by HS codes
Gross & Net weight of goods by HS code
Values of the goods and currencies by HS code
Value of any added services such as Transport or insurances
EORI number & VAT registration number
Seller
Buyer
The above information will determine if duty is payable if applicable. Please note that some may not be dutiable such as service for example. Additionally, if you are sending for example samples, the invoice should still include the wording “Nominal Value for Customs Purpose Only” and should therefore also contain a nominal value. Important to mention that if goods are shipped without commercial invoice this may affect processing of the goods at customs hence delays in your delivery to final consumer.
It is Important to mention that if goods are shipped without commercial invoice this may affect processing of the goods at customs hence delays in your delivery to final consumer.
More information may be required depending of the incoterms (DAP or DDP) you will choose to ship.
Contact us now and request more information to your local account manager who will provide you with the list of required data field applicable to your shipping choice.
