International service alerts

Service Suspensions

Delivery to several destinations is not possible due to absent transport capacity or local suspension of services. These situations are dynamic and the information is subject to change. Mail and parcels cannot be delivered to the following destinations:

Comoro Islands, Haiti, Libya, North Korea, Palestine, South Sudan, Sudan, Syria, Timor-Leste and Yemen.

Potential delays and other disruptions

Italy (IT)

Reported	Last update	Expected delay	Reason for alert
23 October	23 October	1-3 days	Mail and parcels with destination Northern Italy are expected to be delayed due to floodings in the area.
24 July	4 October	1 day	Mail and parcels with destination Italy may be delayed due to various issues at our partners.

Poland (PL)

Reported	Last update	Expected delay	Reason for alert
25 July	22 October	1-3 days	Mail and parcels with destination Poland delivered by postal partner Polish Post may be delayed due to operational issues at the partner.

Jordan (JO)

Reported	Last update	Expected delay	Reason for alert
11 october	ongoing	2 weeks	Mail and parcels with destination Jordan may be delayed due to the effects of the current local situation on transport capacity.

Iraq (IQ)

Reported	Last update	Expected delay	Reason for alert
11 october	ongoing	2 weeks	Mail and parcels with destination Jordan may be delayed due to the effects of the current local situation on transport capacity.

United States (US)

Reported	Last update	Expected delay	Reason for alert
9 October	9 October	1 week	Mail and parcels to certain areas of the United States may be delayed due to floods and severe weather events caused by hurricanes Helene and Milton. The affected regions are the states Florida, Georgia, South Carolina, North Carolina and Virginia.

Bosnia and Herzegovina (BA)

Reported	Last update	Expected delay	Reason for alert
8 October	8 October	2 weeks	Mail and parcels to certain areas of Bosnia and Herzegovina may be delayed due to floods. The affected region is the Herzegovina-Neretva canton.

Australia (AU)

Reported	Last update	Expected delay	Reason for alert
4 October	4 October	2-3 weeks	Mail and parcels with destination Australia may be delayed due to limited transport capacity.
9 August	4 October	1-3 days	Mail and parcels with destination Australia may be delayed due to backlogs at customs in Australia.

Israel (IL)

Reported	Last update	Expected delay	Reason for alert
13 August	4 October	3-4 weeks	Mail and parcels with destination Israel may be delayed due to the current local situation affecting transport capacity and deliveries by our postal partner Israel Post. This previously communicated disruption is still relevant and the expected delay increased to 3 to 4 weeks.

Lebanon (LB)

Reported	Last update	Expected delay	Reason for alert
8 August	4 October	10 days	Mail and parcels with destination Lebanon may be delayed due to the current local situation and limited transport capacity. This previously communicated disruption is still relevant and the expected delay increased to 10 days.

Greece (GR)

Reported	Last update	Expected delay	Reason for alert
24 September	4 October	3 days	Mail and parcels with destination Greece may be delayed due to transport issues.

Iran (IR)

Reported	Last update	Expected delay	Reason for alert
20 September	4 October	3 weeks	Mail and parcels with destination Iran may be delayed due to limited transport capacity. Additionally, tracking may be incomplete due to IT issues at our postal partner Iran Post.

Eritrea (ER)

Reported	Last update	Expected delay	Reason for alert
13 September	4 October	3 weeks	Mail and parcels with destination Eritrea may be delayed due to limited transport capacity.

Papua New Guinea (PG)

Reported	Last update	Expected delay	Reason for alert
10 September	4 October	3 weeks	Mail and parcels with destination Papua New Guinea may be delayed due to limited transport capacity.

the United Kingdom (GB)

Reported	Last update	Expected delay	Reason for alert
13 March	4 October	2-3 days	Mail and parcels with destination the United Kingdom delivered by Royal Mail via the postal network, may be delayed due to backlogs at customs. This only applies to Delivery Duty Unpaid shipments (not Delivery Duty Paid). This previously communicated issue is slowly improving.

Mayotte (YT)

Reported	Last update	Expected delay	Reason for alert
12 July	4 October	14 days	Mail and parcels with destination Mayotte may be delayed due to limited air transport capacity.

South Africa (ZA)

Reported	Last update	Expected delay	Reason for alert
26 June	4 October	10-14 days	Mail and parcels with destination South Africa may be delayed due to capacity issues at our postal partner South African Post Office.

Russia (RU)

Reported	Last update	Expected delay	Reason for alert
19 June	4 October	7-10 days	Mail and parcels with destination Russia continue to be delayed due to the closed airspace. The current allowed setup is causing a much longer transit time to reach this country of destination.

Colombia (CO)

Reported	Last update	Expected delay	Reason for alert
19 June	4 October	more than 21 days	Mail and parcels with destination Colombia may be delayed due to capacity issues at our postal partner Colombia Post and the airport in Colombia. These previously communicated issues continue to exist

New Caledonia (NC)

Reported	Last update	Expected delay	Reason for alert
19 June	4 October	30 days	Destination New Caledonia is open again. However, mail and parcels may be delayed due to limited transport capacity.

Belarus (BY)

Reported	Last update	Expected delay	Reason for alert
21 May	4 October	7 days	Mail and parcels with destination Belarus may be delayed due to flying restrictions and complications at the border. Therefore all shipments are transported by truck, resulting in a delay of seven days.

Brazil (BR)

Reported	Last update	Expected delay	Reason for alert
1 February	4 October	more than 21 days	Mail and parcels with destination Brazil may be delayed due to backlogs at the Brazilian customs office.

Mexico (MX)

Reported	Last update	Expected delay	Reason for alert
22 May, 2023	4 October, 2024	14 - 21 days	Mail and parcels with destination Mexico may be delayed due to transport issues at the Mexican postal network and backlogs. This previously communicated issue is still relevant and the delay increased to 14 to 21 days.

Haiti (HT)

Reported	Last update	Expected delay	Reason for alert
21 March	4 October	no delivery	Mail and parcels with destination Haiti cannot be delivered due to absent air transport.

Malta (MT)

Reported	Last update	Expected delay	Reason for alert
13 March	4 October	3-5 days	Mail and parcels with destination Malta may be delayed due to limited air transport capacity and backlogs at Malta Post.

Comoro Islands (KM)

Reported	Last update	Expected delay	Reason for alert
16 January	4 October	no delivery	Mail and parcels with destination the Comoro Islands cannot be delivered due to absent air transport capacity.

Libya (LY)

Reported	Last update	Expected delay	Reason for alert
5 January	4 October	no delivery	Mail and parcels with destination Libya cannot be delivered due to absent air transport capacity.

Palestine (PS)

Reported	Last update	Expected delay	Reason for alert
17 October, 2023	4 October, 2024	no delivery	Mail and parcels with destination Palestine cannot be delivered due to the current local situation.

Ukraine (UA)

Reported	Last update	Expected delay	Reason for alert
12 June, 2023	4 October, 2024	unknown	Due to the current situation in Ukraine we are experiencing delays in the delivery of mail and parcels to Ukraine in certain cities and regions. Access to the east of Ukraine is limited. Especially in the regions of Luhansk, Kharkiv, Kherson, Mykolayiv, Zaporizhzhya and Donetsk. The availability of cities and regions can change over time due to safety considerations.

South Sudan (SS)

Reported	Last update	Expected delay	Reason for alert
21 April, 2023	4 October, 2024	no delivery	Mail and parcels with destination South Sudan cannot be delivered due to a suspension of services in South Sudan.

Sudan (SD)

Reported	Last update	Expected delay	Reason for alert
21 April, 2023	4 October, 2024	no delivery	Mail and parcels with destination Sudan cannot be delivered due to a suspension of services in Sudan.

North Korea (KP)

Reported	Last update	Expected delay	Reason for alert
4 February, 2022	4 October, 2024	no delivery	Mail and parcels with destination North Korea cannot be delivered due to absent transport.

Timor-Leste (TL)

Reported	Last update	Expected delay	Reason for alert
4 February, 2022	4 October, 2024	no delivery	Mail and parcels with destination Timor-Leste cannot be delivered due to absent transport.

Yemen (YE)

Reported	Last update	Expected delay	Reason for alert
4 February, 2022	4 October, 2024	no delivery	Mail and parcels with destination Yemen cannot be delivered due to absent transport.

Resolved delays and other disruptions

Country	Date of alert	Expected delay	Reason for alert
Mexico, Jamaica, Venezuela, Granada and Saint Vincent and the Grenadines	4 July, 2024	7 days	Mail and parcels to the areas Yucatán, Quintana Roo and Tamaulipas in Mexico, Jamaica, the north of Venezuela, Granada and Saint Vincent and the Grenadines may be delayed due to hurricane Beryl.
Argentina (AR)	20 September, 2024	7 days	Mail and parcels with destination Argentina may be delayed due to limited transport capacity.
Australia (AU)	4 September, 2024	4 September, 2024	Mail and parcels to the areas southeast Australia and Tasmania may be delayed due to severe weather conditions.
Austria (AT)	16 September, 2024	3-5 days	Mail and parcels with destination Austria may be delayed due to floods.
Austria (AT)	11 June, 2024	unknown	Mail and parcels to the state of Styria in Austria may be delayed due to floods.
Barbados (BB)	20 September, 2024	7 days	Mail and parcels with destination Barbados may be delayed due to limited transport capacity.
Barbados (BB)	2 July, 2024	7 days	Mail and parcels to Barbados may be delayed due to hurricane Beryl.
Bermuda (BM)	20 September, 2024	7 days	Mail and parcels with destination Bermuda may be delayed due to limited transport capacity.
Brazil (BR)	10 May, 2024	unknown	Due to flooding, delays are expected in the delivery of mail and parcels in the state of Rio Grande do Sul in Brazil.
Canada (CA)	30 July, 2024	3-5 days	Mail and parcels to Jasper National Park in the province of Alberta in Canada may be delayed due to wildfires.
Czech Republic (CZ)	16 September, 2024	3-5 days	Mail and parcels to the north of Czech Republic may be delayed due to floods. The affected postal area codes are 30XXX, 40XXX, 50XXX, 60XXX and 70XXX.
Chile (CL)	6 August, 2024	1-3 days	Mail and parcels to southern Chile may be delayed due to severe storms in the region.
France (FR)	19 July, 2024	1-3 days	Mail and parcels to the city of Paris in France may be delayed due to the Olympic and Paralympic Games between the 26th of July and the 8th of September 2024.
France (FR)	8 August, 2024	no delay	The websites of our partners La Poste and Colissimo are temporarily unavailable for users across the world due to a cyberattack. Users in France do have access and others are soon to follow. Please use our Spring tracking webpage for up to date tracking. Deliveries are not affected.
France (FR)	2 July, 2024	2-3 days	Mail and parcels to the region Moselle in France may be delayed due to floods.
France (FR)	13 June, 2024	1 day	Parcels to Toulouse and the surrounding area in France delivered by Colis Privé and Colissimo may be delayed due to operational issues in week 24.
Germany (DE)	19 June, 2024	1-3 days	Mail and parcels with destination Georgia may be delayed due to an internal reorganisation at our postal partner Georgian Post.
Germany (DE)	3 June, 2024	2-3 days	Mail and parcels to the south of Germany may be delayed due to floods.
Guatemala (GT)	20 September, 2024	7 days	Mail and parcels with destination Guatemala may be delayed due to limited transport capacity.
Greece (GR)	2 July, 2024	2-3 days	Mail and parcels to the island Kos in Greece may be delayed due to wildfires.
Grenada (GD)	20 September, 2024	7 days	Mail and parcels with destination Grenada may be delayed due to limited transport capacity.
Honduras (HN)	20 September, 2024	7 days	Mail and parcels with destination Honduras may be delayed due to limited transport capacity.
Iceland (IS)	31 May, 2024	5-7 days	Mail and parcels with destination Iceland might be delayed due to a volcanic eruption.
Ireland (IE)	17 September, 2024	no delay	Mail and parcels with destination Ireland via our postal partner AnPost may have incomplete tracking information due to an IT issue at our partner's side on Monday, September 16. The expected delivery date of shipments communicated by An Post may be later than anticipated, but actual delivery dates will not be affected. Parcels shipped via our commercial partner Fastway are not affected.
Italy (IT) and France (FR)	13 June, 2024	1-3 days	Mail and parcels with destination France and Italy may be delayed due to the Tour de France taking place from Saturday, 29 June to Friday, 21 July. Affected regions will change according to the tour schedule.
Italy (IT)	4 October	1-2 days	Mail and parcels with destination Italy may be delayed due to a national strike in Italy on Friday 18 October.
Italy (IT)	19 September, 2024	1-2 days	Mail and parcels to certain areas in Italy may be delayed due to floods. The affected areas are Emilia-Romagna and part of Marche.
Italy (IT)	12 August, 2024	2 days	Mail and parcels with destination Italy, delivered by our partner Bartolini may be delayed due to a public holiday in Italy on Thursday 15 August and Friday 16 August.
Italy (IT)	30 July, 2024	1-3 days	Mail with destination Italy delivered by our postal partner Poste Italiane may be delayed due to capacity issues at the partner. The issue is expected to be resolved in week 32.
Italy (IT)	2 July, 2024	2-3 days	Mail and parcels to the region Emilia-Romagna in Italy may be delayed due to floods.
Italy (IT)	13 June, 2024	1-3 days	Mail and parcels to certain areas in Italy delivered by postal partner Poste Italiane may be delayed due to the G7 Summit taking place from Wednesday, 12 to Saturday, 15 June. The affected areas are the municipality of Fasano and the provinces of Brindisi and Lecce.
Italy (IT)	5 June, 2024	1-2 days	Parcels to certain areas of Italy, delivered by our partner Bartolini might be delayed and items may be redirected to a Bartolini pick-up point instead of home delivery, due to a local strike on Tuesday 4 June. The affected areas are the cities of Bologna, Modena, Ferrara, Imola, Parma, Reggio Emilia, Cremona, Brescia and Stezzano and their surrounding areas.
Italy (IT)	24 May, 2024	1 day	Mail and parcels to the area of Lombardy in Italy, delivered by our partner Bartolini might be delayed and items may be redirected to a Bartolini pick-up point instead of home delivery, due to a local strike from Tuesday 21 May.
Jamaica (JM)	20 September, 2024	7 days	Mail and parcels with destination Jamaica may be delayed due to limited transport capacity.
Laos (LA)	13 September, 2024	3-5 days	Mail and parcels to the north of Laos may be delayed due to floods caused by typhoon Yagi.
New Caledonia (NC)	21 May, 2024	no delivery	Mail and parcels with destination New Caledonia cannot be delivered due to the unstable situation in New Caledonia.
Norway (NO)	9 July, 2024	no delay	Mail and parcels with destination Norway may have incomplete tracking information due to IT issues at our postal partner Norway Post. The delivery of shipments is not affected.
Papua New Guinea (PG)	28 May, 2024	14 days	Mail and parcels with destination Papua New Guinea are expected to be delayed with 14 days due to landslides. The previously communicated delay caused by the state of emergency of the country as a result of riots still applies. The total expected delay is 4 weeks.
Poland (PL)	16 September, 2024	3-5 days	Mail and parcels to the south of Poland may be delayed due to floods. The affected postal codes are 43XXX, 47XXX, 48XXX, 57XXX, 58XXX and 59XXX.
Portugal (PT)	17 September, 2024	3-5 days	Mail and parcels to certain regions in Portugal may be delayed due to wildfires. The affected regions are Porto, Braga, Viana do Castelo and Aveiro.
Portugal (PT)	3 June, 2024	1 day	Mail and parcels with destination Portugal are expected to be delayed due to a strike at the border of France and Spain on Monday 3 June and Tuesday 4 June.
Romania (RO)	16 September, 2024	3-5 days	Mail and parcels with destination Romania may be delayed due to floods.
Saint Kitts and Nevis (KN)	20 September, 2024	7 days	Mail and parcels with destination Saint Kitts and Nevis may be delayed due to limited transport capacity.
Saint Lucia (LC)	20 September, 2024	7 days	Mail and parcels with destination Saint Lucia may be delayed due to limited transport capacity.
Saint Martin (MF)	20 September, 2024	7 days	Mail and parcels with destination Saint Martin may be delayed due to limited transport capacity.
Spain (ES)	3 June, 2024	1 day	Mail and parcels with origin and destination Spain are expected to be delayed due to a strike at the border of France and Spain on Monday 3 June and Tuesday 4 June.
Switzerland (CH)	31 May, 2024	no delay	Mail and parcels with destination Switzerland might have incomplete tracking information due to IT issues at our postal partner Swiss Post. The delivery of shipments is not affected.
Switzerland (CH)	2 July, 2024	2-3 days	Mail and parcels to the regions Wallis and Ticino in Switzerland may be delayed due to floods.
Taiwan (TW)	26 July, 2024	1-3 days	Mail and parcels with destination Taiwan may be delayed due to typhoon Gaemi.
Thailand (TH)	13 September	3-5 days	Mail and parcels to certain areas in Vietnam may be delayed due to severe weather conditions. The affected areas are Lao Cai, Yen Bai, Phu Tho, Lang Son, Lai Chau, Quang Ninh, Thai Nguyen, Bac Kan, Cao Bang, Tuyen Quang, Ha Noi and Hai Phong.Mail and parcels to northern and upper central Thailand may be delayed due to floods caused by typhoon Yagi. The affected postal areas are 13XXX, 43XXX, 50XXX, 57XXX, 63XXX, 65XXX, 83XXX and 91XXX
Thailand (TH)	23 August, 2024	2-3 days	Mail and parcels to northern and eastern Thailand may be delayed due to floods. The affected postal codes are 24XXX, 54XXX and 55XXX.
Trinidad and Tobago (TT)	2 July, 2024	7 days	Mail and parcels to Trinidad and Tobago may be delayed due to hurricane Beryl.
Turkey (TR)	24 July, 2024	no delay	Mail and Parcels for destination Turkey may be subject to tracking discrepancies. Delivery dates coming from the postal systems may deviate from the delivery dates presented on the local tracking page. The delivery of shipments is not affected. Turkish Post is investigating the issue and will see to resolve it as soon as possible.
United Kingdom (UK)	28 August, 2024	2-3 days	DDP parcels to the United Kingdom may be delayed due to an IT issue. It has been solved and backlogs are being cleared in the next 2 days
United States (US)	30 September	5-7 days	Mail and parcels to certain areas of the United States may be delayed due to hurricane Helene. The affected states are Florida, Georgia, North Carolina, South Carolina and Virginia.
United States (US)	27 September	2 days	Mail and parcels to certain areas of the United States may be delayed due to limited transport capacity. The affected postal codes are 35000-84499.
United States (US)	30 July, 2024	3-5 days	Mail and parcels to the north of California in the United States may be delayed due to wildfires.
Vietnam (VN)	10 September, 2024	7 days	Mail and parcels to certain areas in Vietnam may be delayed due to severe weather conditions. The affected areas are Lao Cai, Yen Bai, Phu Tho, Lang Son, Lai Chau, Quang Ninh, Thai Nguyen, Bac Kan, Cao Bang, Tuyen Quang, Ha Noi and Hai Phong.
Vietnam (VN)	5 June, 2024	no delay	Mail and parcels with destination Vietnam might have incomplete tracking information due to IT issues at our postal partner Vietnam Post. The delivery of shipments is not affected.