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International service alerts

Stay up to date with events that may affect your international shipping

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Service Suspensions

Delivery to several destinations is not possible due to absent transport capacity or local suspension of services. These situations are dynamic and the information is subject to change. Mail and parcels cannot be delivered to the following destinations:

Comoro Islands, Haiti, North Korea, Palestine, South Sudan, Syria, Timor-Leste and Yemen.

Potential delays and other disruptions

With the International Service Alerts, we keep you informed of events that may impact your international shipping.

Looking for a resolved alert that may have impacted your delivery?
Resolved delays and other disruptions can be found at the bottom of the page.

Greece (GR)

Reported Last update Expected delay Reason for alert
19 November Ongoing 1-2 days Mail and parcels with destination Greece may be delayed due to a local strike.

Canada (CA)

Reported Last update Expected delay Reason for alert
18 November Ongoing, confirmed 19 November unknown Update 19 November: Mail and parcels with destination Canada delivered by Canada Post may be delayed due to a national strike from Friday, 15 November. The end date of the strike is unknown but will be monitored closely. Deliveries are suspended until the end of the strike. This previously communicated disruption is ongoing and the expected delay changed from 2-3 days to unknown. First notification 18 November:Mail and parcels with destination Canada delivered by Canada Post may be delayed due to a national strike from Friday, 15 November. The end date of the strike is unknown, but will be monitored closely.

Spain (ES)

Reported Last update Expected delay Reason for alert
14 November Ongoing 2-3 days Mail and parcels to several regions in Spain may be delayed due to floodings started on Wednesday 13 November. The affected areas are the province of Malaga and the municipality of Jerez.
30 October Ongoing, confirmed on 19 November. unknown Update on 19 November: Mail and parcels to the province of Valencia may be delayed due to the floods of Wednesday, 30 October. The affected postal area codes start with 46XXX. This previously communicated disruption is ongoing, but less regions are currently affected and the expected delay changed from 2-5 days to unknown. First notification 30 October: Due to floods in Spain, mail and parcels destination Albacete, Valencian Community and Balearic Islands may be delayed.

Affected postal codes: 02XXX, 12XXX, 46XXX, 03XXX, 07XXX.

Italy (IT)

Reported Last update Expected delay Reason for alert
15 November Ongoing 1-2 days Mail and parcels to the island of Sicily in Italy may be delayed due to severe weather conditions on Tuesday 12 and Wednesday 13 November. The affected provinces are Catania, Enna, Messina, Ragusa and Siracusa.
12 November Ongoing 1-2 days Mail and parcels to the region Lombardy in Italy delivered by our partner Bartolini may be delayed due to a local strike on Tuesday, 12 November. The affected areas are Milan and its surroundings and Brescia.
24 July Ongoing, confirmed on 12 November. 1 day Mail and parcels with destination Italy may be delayed due to various issues at our partners.

Belarus (BY)

Reported Last update Expected delay Reason for alert
12 November Ongoing No delay Mail and parcels with destination Belarus may have incomplete tracking information due to IT issues at our postal partner Belpochta. The delivery of shipments is not affected.
21 May Ongoing, confirmed 12 November 7 days Mail and parcels with destination Belarus may be delayed due to flying restrictions and complications at the border. Therefore all shipments are transported by truck, resulting in a delay of seven days.

Iraq (IQ)

Reported Status update Expected delay Reason for alert
11 october ongoing, confirmed 8 November 3 weeks Last updated 8 November: The expected delay increased from 2 to 3 weeks.
First notification 11 October: Mail and parcels with destination Jordan may be delayed due to the effects of the current local situation on transport capacity.

the United Kingdom (GB)

Reported Last update Expected delay Reason for alert
30 October Ongoing, confirmed 19 November 1-2 days Delivery Duty Paid mail and parcels with origin or destination United Kingdom are delayed due to an issue at Dutch customs system.
13 March Ongoing, confirmed 12 November 2-3 days Mail and parcels with destination the United Kingdom delivered by Royal Mail via the postal network, may be delayed due to backlogs at customs. This only applies to Delivery Duty Unpaid shipments (not Delivery Duty Paid). This previously communicated issue is slowly improving.

Poland (PL)

Reported Last update Expected delay Reason for alert
25 July Ongoing, confirmed 12 November 1-3 days Mail and parcels with destination Poland delivered by postal partner Polish Post may be delayed due to operational issues at the partner.

Jordan (JO)

Reported Last update Expected delay Reason for alert
11 october Ongoing, confirmed on 15 November. 2 weeks Mail and parcels with destination Jordan may be delayed due to the effects of the current local situation on transport capacity.

Iran (IR)

Reported Last update Expected delay Reason for alert
20 September Ongoing, update on 12 November 4 weeks Update on 12 November: This disruption is still relevant and the expected delay increased from 3 to 4 weeks. First notification 20 september Mail and parcels with destination Iran may be delayed due to limited transport capacity. Additionally, tracking may be incomplete due to IT issues at our postal partner Iran Post.

Australia (AU)

Reported Last update Expected delay Reason for alert
4 October Ongoing, confirmed on 15 November. 2-3 weeks Mail and parcels with destination Australia may be delayed due to limited transport capacity.
9 August Ongoing, confirmed on 15 November. 1-3 days Mail and parcels with destination Australia may be delayed due to backlogs at customs in Australia.

Israel (IL)

Reported Last update Expected delay Reason for alert
13 August Ongoing, confirmed on 15 November. 3-4 weeks Mail and parcels with destination Israel may be delayed due to the current local situation affecting transport capacity and deliveries by our postal partner Israel Post. This previously communicated disruption is still relevant and the expected delay increased to 3 to 4 weeks.

Lebanon (LB)

Reported Last update Expected delay Reason for alert
8 August Ongoing, confirmed on 15 November. 10 days Mail and parcels with destination Lebanon may be delayed due to the current local situation and limited transport capacity. This previously communicated disruption is still relevant and the expected delay increased to 10 days.

Greece (GR)

Reported Last update Expected delay Reason for alert
24 September Ongoing, confirmed on 15 November. 3 days Mail and parcels with destination Greece may be delayed due to transport issues.

Eritrea (ER)

Reported Last update Expected delay Reason for alert
13 September Ongoing, confirmed on 15 November. 3 weeks Mail and parcels with destination Eritrea may be delayed due to limited transport capacity.

Papua New Guinea (PG)

Reported Last update Expected delay Reason for alert
10 September Ongoing, confirmed on 15 November. 3 weeks Mail and parcels with destination Papua New Guinea may be delayed due to limited transport capacity.

Mayotte (YT)

Reported Last update Expected delay Reason for alert
12 July Ongoing, confirmed on 15 November. 14 days Mail and parcels with destination Mayotte may be delayed due to limited air transport capacity.

South Africa (ZA)

Reported Last update Expected delay Reason for alert
26 June Ongoing, confirmed on 15 November. 10-14 days Mail and parcels with destination South Africa may be delayed due to capacity issues at our postal partner South African Post Office.

Russia (RU)

Reported Last update Expected delay Reason for alert
19 June Ongoing, confirmed on 15 November. 7-10 days Mail and parcels with destination Russia continue to be delayed due to the closed airspace. The current allowed setup is causing a much longer transit time to reach this country of destination.

Colombia (CO)

Reported Last update Expected delay Reason for alert
19 June Ongoing, confirmed on 15 November. more than 21 days Mail and parcels with destination Colombia may be delayed due to capacity issues at our postal partner Colombia Post and the airport in Colombia. These previously communicated issues continue to exist

New Caledonia (NC)

Reported Last update Expected delay Reason for alert
19 June Ongoing, confirmed on 15 November. 30 days Destination New Caledonia is open again. However, mail and parcels may be delayed due to limited transport capacity.

Brazil (BR)

Reported Last update Expected delay Reason for alert
1 February 4 October more than 21 days Mail and parcels with destination Brazil may be delayed due to backlogs at the Brazilian customs office.

Mexico (MX)

Reported Last update Expected delay Reason for alert
22 May, 2023 Ongoing, confirmed on 15 November. 14 - 21 days Mail and parcels with destination Mexico may be delayed due to transport issues at the Mexican postal network and backlogs. This previously communicated issue is still relevant and the delay increased to 14 to 21 days.

Haiti (HT)

Reported Last update Expected delay Reason for alert
21 March Ongoing, confirmed on 15 November. no delivery Mail and parcels with destination Haiti cannot be delivered due to absent air transport.

Malta (MT)

Reported Last update Expected delay Reason for alert
13 March Ongoing, confirmed on 15 November. 3-5 days Mail and parcels with destination Malta may be delayed due to limited air transport capacity and backlogs at Malta Post.

Comoro Islands (KM)

Reported Last update Expected delay Reason for alert
16 January Ongoing, confirmed on 15 November. no delivery Mail and parcels with destination the Comoro Islands cannot be delivered due to absent air transport capacity.

Palestine (PS)

Reported Last update Expected delay Reason for alert
17 October, 2023 Ongoing, confirmed on 15 November. no delivery Mail and parcels with destination Palestine cannot be delivered due to the current local situation.

Ukraine (UA)

Reported Last update Expected delay Reason for alert
12 June, 2023 Ongoing, confirmed on 15 November. unknown Due to the current situation in Ukraine we are experiencing delays in the delivery of mail and parcels to Ukraine in certain cities and regions. Access to the east of Ukraine is limited. Especially in the regions of Luhansk, Kharkiv, Kherson, Mykolayiv, Zaporizhzhya and Donetsk. The availability of cities and regions can change over time due to safety considerations.

South Sudan (SS)

Reported Last update Expected delay Reason for alert
21 April, 2023 Ongoing, confirmed on 15 November. no delivery Mail and parcels with destination South Sudan cannot be delivered due to a suspension of services in South Sudan.

North Korea (KP)

Reported Last update Expected delay Reason for alert
4 February, 2022 Ongoing, confirmed on 15 November. no delivery Mail and parcels with destination North Korea cannot be delivered due to absent transport.

Timor-Leste (TL)

Reported Last update Expected delay Reason for alert
4 February, 2022 4 October, 2024 no delivery Mail and parcels with destination Timor-Leste cannot be delivered due to absent transport.

Yemen (YE)

Reported Last update Expected delay Reason for alert
4 February, 2022 Ongoing, confirmed on 15 November. no delivery Mail and parcels with destination Yemen cannot be delivered due to absent transport.

Resolved delays and other disruptions

Country Date of alert Expected delay Reason for alert
Mexico, Jamaica, Venezuela, Granada and Saint Vincent and the Grenadines 4 July, 2024 1 week Mail and parcels to the areas Yucatán, Quintana Roo and Tamaulipas in Mexico, Jamaica, the north of Venezuela, Granada and Saint Vincent and the Grenadines may be delayed due to hurricane Beryl.
Argentina (AR) 20 September, 2024 1 week Mail and parcels with destination Argentina may be delayed due to limited transport capacity.
Australia (AU) 4 September, 2024 4 September, 2024 Mail and parcels to the areas southeast Australia and Tasmania may be delayed due to severe weather conditions.
Austria (AT) 16 September, 2024 3-5 days Mail and parcels with destination Austria may be delayed due to floods.
Austria (AT) 11 June, 2024 unknown Mail and parcels to the state of Styria in Austria may be delayed due to floods.
Barbados (BB) 20 September, 2024 1 week Mail and parcels with destination Barbados may be delayed due to limited transport capacity.
Barbados (BB) 2 July, 2024 1 week Mail and parcels to Barbados may be delayed due to hurricane Beryl.
Bermuda (BM) 20 September, 2024 1 week Mail and parcels with destination Bermuda may be delayed due to limited transport capacity.
Bosnia and Herzegovina (BA) 8 October, 2024 2 weeks Mail and parcels to certain areas of Bosnia and Herzegovina may be delayed due to floods. The affected region is the Herzegovina-Neretva canton.
Brazil (BR) 10 May, 2024 unknown Due to flooding, delays are expected in the delivery of mail and parcels in the state of Rio Grande do Sul in Brazil.
Canada (CA) 30 July, 2024 3-5 days Mail and parcels to Jasper National Park in the province of Alberta in Canada may be delayed due to wildfires.
Cayman Islands (KY) 6 November, 2024 3-5 days Mail and parcels with destination Cayman Islands may be delayed due to hurricane Rafael.
Czech Republic (CZ) 16 September, 2024 3-5 days Mail and parcels to the north of Czech Republic may be delayed due to floods. The affected postal area codes are 30XXX, 40XXX, 50XXX, 60XXX and 70XXX.
Chile (CL) 6 August, 2024 1-3 days Mail and parcels to southern Chile may be delayed due to severe storms in the region.
Cuba (CU) 6 November, 2024 3-5 days Mail and parcels to the west of Cuba may be delayed due to hurricane Rafael.
France (FR) 19 July, 2024 1-3 days Mail and parcels to the city of Paris in France may be delayed due to the Olympic and Paralympic Games between the 26th of July and the 8th of September 2024.
France (FR) 8 August, 2024 no delay The websites of our partners La Poste and Colissimo are temporarily unavailable for users across the world due to a cyberattack. Users in France do have access and others are soon to follow. Please use our Spring tracking webpage for up to date tracking. Deliveries are not affected.
France (FR) 2 July, 2024 2-3 days Mail and parcels to the region Moselle in France may be delayed due to floods.
France (FR) 13 June, 2024 1 day Parcels to Toulouse and the surrounding area in France delivered by Colis Privé and Colissimo may be delayed due to operational issues in week 24.
Germany (DE) 19 June, 2024 1-3 days Mail and parcels with destination Georgia may be delayed due to an internal reorganisation at our postal partner Georgian Post.
Germany (DE) 3 June, 2024 2-3 days Mail and parcels to the south of Germany may be delayed due to floods.
Guatemala (GT) 20 September, 2024 1 week Mail and parcels with destination Guatemala may be delayed due to limited transport capacity.
Greece (GR) 2 July, 2024 2-3 days Mail and parcels to the island Kos in Greece may be delayed due to wildfires.
Grenada (GD) 20 September, 2024 1 week Mail and parcels with destination Grenada may be delayed due to limited transport capacity.
Honduras (HN) 20 September, 2024 1 week Mail and parcels with destination Honduras may be delayed due to limited transport capacity.
Hong Kong (HK) 15 November, 2024 2-3 days Mail and parcels to Hong Kong may be delayed due to cyclone Toraji.
Iceland (IS) 31 May, 2024 5-7 days Mail and parcels with destination Iceland might be delayed due to a volcanic eruption.
Ireland (IE) 30 October, 2024 1-3 days Due to severe weather conditions during transport, delays are to be expected in the delivery of mail and parcels to Ireland.
Ireland (IE) 17 September, 2024 no delay Mail and parcels with destination Ireland via our postal partner AnPost may have incomplete tracking information due to an IT issue at our partner's side on Monday, September 16. The expected delivery date of shipments communicated by An Post may be later than anticipated, but actual delivery dates will not be affected. Parcels shipped via our commercial partner Fastway are not affected.
Italy (IT) and France (FR) 13 June, 2024 1-3 days Mail and parcels with destination France and Italy may be delayed due to the Tour de France taking place from Saturday, 29 June to Friday, 21 July. Affected regions will change according to the tour schedule.
Italy (IT) 23 October, 2024 1-3 days Mail and parcels with destination Northern Italy are expected to be delayed due to floodings in the area.
Italy (IT) 4 October, 2024 1-2 days Mail and parcels with destination Italy may be delayed due to a national strike in Italy on Friday 18 October.
Italy (IT) 19 September, 2024 1-2 days Mail and parcels to certain areas in Italy may be delayed due to floods. The affected areas are Emilia-Romagna and part of Marche.
Italy (IT) 12 August, 2024 2 days Mail and parcels with destination Italy, delivered by our partner Bartolini may be delayed due to a public holiday in Italy on Thursday 15 August and Friday 16 August.
Italy (IT) 30 July, 2024 1-3 days Mail with destination Italy delivered by our postal partner Poste Italiane may be delayed due to capacity issues at the partner. The issue is expected to be resolved in week 32.
Italy (IT) 2 July, 2024 2-3 days Mail and parcels to the region Emilia-Romagna in Italy may be delayed due to floods.
Italy (IT) 13 June, 2024 1-3 days Mail and parcels to certain areas in Italy delivered by postal partner Poste Italiane may be delayed due to the G7 Summit taking place from Wednesday, 12 to Saturday, 15 June. The affected areas are the municipality of Fasano and the provinces of Brindisi and Lecce.
Italy (IT) 5 June, 2024 1-2 days Parcels to certain areas of Italy, delivered by our partner Bartolini might be delayed and items may be redirected to a Bartolini pick-up point instead of home delivery, due to a local strike on Tuesday 4 June. The affected areas are the cities of Bologna, Modena, Ferrara, Imola, Parma, Reggio Emilia, Cremona, Brescia and Stezzano and their surrounding areas.
Italy (IT) 24 May, 2024 1 day Mail and parcels to the area of Lombardy in Italy, delivered by our partner Bartolini might be delayed and items may be redirected to a Bartolini pick-up point instead of home delivery, due to a local strike from Tuesday 21 May.
Jamaica (JM) 6 November, 2024 3-5 days Mail and parcels with destination Jamaica may be delayed due to hurricane Rafael.
Jamaica (JM) 20 September, 2024 7 days Mail and parcels with destination Jamaica may be delayed due to limited transport capacity.
Laos (LA) 13 September, 2024 3-5 days Mail and parcels to the north of Laos may be delayed due to floods caused by typhoon Yagi.
Libya (LY) 5 January, 2024 no delivery Mail and parcels with destination Libya cannot be delivered due to absent air transport capacity.
New Caledonia (NC) 21 May, 2024 no delivery Mail and parcels with destination New Caledonia cannot be delivered due to the unstable situation in New Caledonia.
Norway (NO) 9 July, 2024 no delay Mail and parcels with destination Norway may have incomplete tracking information due to IT issues at our postal partner Norway Post. The delivery of shipments is not affected.
Papua New Guinea (PG) 28 May, 2024 14 days Mail and parcels with destination Papua New Guinea are expected to be delayed with 14 days due to landslides. The previously communicated delay caused by the state of emergency of the country as a result of riots still applies. The total expected delay is 4 weeks.
Poland (PL) 16 September, 2024 3-5 days Mail and parcels to the south of Poland may be delayed due to floods. The affected postal codes are 43XXX, 47XXX, 48XXX, 57XXX, 58XXX and 59XXX.
Portugal (PT) 17 September, 2024 3-5 days Mail and parcels to certain regions in Portugal may be delayed due to wildfires. The affected regions are Porto, Braga, Viana do Castelo and Aveiro.
Portugal (PT) 3 June, 2024 1 day Mail and parcels with destination Portugal are expected to be delayed due to a strike at the border of France and Spain on Monday 3 June and Tuesday 4 June.
Romania (RO) 16 September, 2024 3-5 days Mail and parcels with destination Romania may be delayed due to floods.
Saint Kitts and Nevis (KN) 20 September, 2024 1 week Mail and parcels with destination Saint Kitts and Nevis may be delayed due to limited transport capacity.
Saint Lucia (LC) 20 September, 2024 1 week Mail and parcels with destination Saint Lucia may be delayed due to limited transport capacity.
Saint Martin (MF) 20 September, 2024 1 week Mail and parcels with destination Saint Martin may be delayed due to limited transport capacity.
Spain (ES) 3 June, 2024 1 day Mail and parcels with origin and destination Spain are expected to be delayed due to a strike at the border of France and Spain on Monday 3 June and Tuesday 4 June.
Sudan (SD) 21 April, 2023 no delivery Mail and parcels with destination South Sudan cannot be delivered due to a suspension of services in South Sudan.
Switzerland (CH) 31 May, 2024 no delay Mail and parcels with destination Switzerland might have incomplete tracking information due to IT issues at our postal partner Swiss Post. The delivery of shipments is not affected.
Switzerland (CH) 2 July, 2024 2-3 days Mail and parcels to the regions Wallis and Ticino in Switzerland may be delayed due to floods.
Taiwan (TW) 26 July, 2024 1-3 days Mail and parcels with destination Taiwan may be delayed due to typhoon Gaemi.
Thailand (TH) 13 September, 2024 3-5 days Mail and parcels to certain areas in Vietnam may be delayed due to severe weather conditions. The affected areas are Lao Cai, Yen Bai, Phu Tho, Lang Son, Lai Chau, Quang Ninh, Thai Nguyen, Bac Kan, Cao Bang, Tuyen Quang, Ha Noi and Hai Phong.Mail and parcels to northern and upper central Thailand may be delayed due to floods caused by typhoon Yagi. The affected postal areas are 13XXX, 43XXX, 50XXX, 57XXX, 63XXX, 65XXX, 83XXX and 91XXX
Thailand (TH) 23 August, 2024 2-3 days Mail and parcels to northern and eastern Thailand may be delayed due to floods. The affected postal codes are 24XXX, 54XXX and 55XXX.
Trinidad and Tobago (TT) 2 July, 2024 1 week Mail and parcels to Trinidad and Tobago may be delayed due to hurricane Beryl.
Turkey (TR) 24 July, 2024 no delay Mail and Parcels for destination Turkey may be subject to tracking discrepancies. Delivery dates coming from the postal systems may deviate from the delivery dates presented on the local tracking page. The delivery of shipments is not affected. Turkish Post is investigating the issue and will see to resolve it as soon as possible.
United Kingdom (UK) 28 August, 2024 2-3 days DDP parcels to the United Kingdom may be delayed due to an IT issue. It has been solved and backlogs are being cleared in the next 2 days
United States (US) 9 October, 2024 1 week Mail and parcels to certain areas of the United States may be delayed due to floods and severe weather events caused by hurricanes Helene and Milton. The affected regions are the states Florida, Georgia, South Carolina, North Carolina and Virginia.
United States (US) 30 September, 2024 5-7 days Mail and parcels to certain areas of the United States may be delayed due to hurricane Helene. The affected states are Florida, Georgia, North Carolina, South Carolina and Virginia.
United States (US) 27 September, 2024 2 days Mail and parcels to certain areas of the United States may be delayed due to limited transport capacity. The affected postal codes are 35000-84499.
United States (US) 30 July, 2024 3-5 days Mail and parcels to the north of California in the United States may be delayed due to wildfires.
Vietnam (VN) 10 September, 2024 1 week Mail and parcels to certain areas in Vietnam may be delayed due to severe weather conditions. The affected areas are Lao Cai, Yen Bai, Phu Tho, Lang Son, Lai Chau, Quang Ninh, Thai Nguyen, Bac Kan, Cao Bang, Tuyen Quang, Ha Noi and Hai Phong.
Vietnam (VN) 5 June, 2024 no delay Mail and parcels with destination Vietnam might have incomplete tracking information due to IT issues at our postal partner Vietnam Post. The delivery of shipments is not affected.
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